On December 5, 2023, at the Faculty of Automation, Computers, Electrical and Electronic Engineering in room Y505, a remarkable event in the field of digital technology took place: the training program ‘Creating a Customer Support Chatbot’. This program represented a unique opportunity for participants to learn how to create and implement effective chatbots to improve customer experience.
The main purpose of this program was to equip participants with the knowledge and skills necessary to develop customer support chatbots. These digital tools are essential in the era of automated communication, providing quick and efficient responses to customer inquiries.
The program effectively combined theoretical and practical parts. In the first part, participants were introduced to the basic concepts of artificial intelligence and natural language processing, essential elements in developing chatbots. Topics such as conversational design, understanding customer needs, and integrating chatbots into various platforms were addressed.
In the practical part, participants had the opportunity to apply the knowledge gained by creating their own customer support chatbots. This interactive session included real programming and testing, providing a valuable and applicable experience in real business contexts.
The feedback received from participants was extremely positive, with many highlighting the practical usefulness of the acquired knowledge. Participants appreciated how the course was structured, allowing them to understand the theory behind chatbot technology and apply it practically.
The ‘Creating a Customer Support Chatbot’ program was a success, demonstrating the importance and effectiveness of chatbots in the modern business world. Participants left not only with theoretical knowledge but also with essential practical skills to meet the dynamic needs of customers in the digital age. This event marked an important step in the evolution of digital communication and customer support services.
The project is co-financed by the European Union (EU) from the European Regional Development Fund through the Competitiveness Operational Programme 2014-2020. Project title: Creation of an Open Innovation Hub in the South-East Region (OpenInnoHub) code SMIS 153386
The content of this material does not necessarily represent the official position of the European Union or the Government of Romania.
For detailed information about other programs co-financed by the European Union, we invite you to visit www.fonduri-ue.ro.